{"id":43173,"date":"2022-04-20T18:42:05","date_gmt":"2022-04-20T18:42:05","guid":{"rendered":"https:\/\/melanybrown.com\/?page_id=43173"},"modified":"2022-05-23T20:25:55","modified_gmt":"2022-05-23T20:25:55","slug":"livraison","status":"publish","type":"page","link":"https:\/\/melanybrown.com\/en\/livraison\/","title":{"rendered":"Delivery"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich international courier services do you provide ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u2022 Delivery to your home address: <\/b>Nous travaillons avec les services de messagerie Amana ou ChronoDiali de La Poste qui vous font parvenir les produits command\u00e9s chez vous ou \u00e0 toute autre adresse de votre choix. Il est pr\u00e9f\u00e9rable d\u2019indiquer l\u2019adresse dans laquelle vous vous trouvez en journ\u00e9e,\u00a0\u00a0Amana ou ChronoDiali livrant en cours de journ\u00e9e. Le paiement se fait en esp\u00e8ces au moment de la livraison. Avec Amana, en cas d’absence au moment de la livraison, un avis de passage vous est remis et le colis est mis \u00e0 votre disposition \u00e0 l’agence la plus proche. Avec ChronoDiali, le livreur fait 2 tentatives pour vous remettre le colis avant de nous le retourner s’il n’y arrive pas.<\/p>

\u2022 Pick-up in store:<\/b> You can choose to pick up your order yourself in our stores\u00a0<\/p>

Find the closest store to your area here or email us at contact@melanybrown.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to track my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Dans l\u2019espace \u201cMon compte\u201d cliquez sur l\u2019onglet “Commandes” pour voir l\u2019historique de vos commandes. Vous verrez alors dans la colonne Statut \u00e0 quelle \u00e9tape se trouve votre commande. Vous recevrez aussi un mail au moment de l’exp\u00e9dition de votre commande.<\/p>

Pour suivre la livraison, cliquez dans la commande correspondante sur “Suivi de commande”. Vous trouverez ainsi le num\u00e9ro de colis.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take to receive my order ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Nous ne disposons pas d’un service de livraison propre \u00e0 nous, et travaillons avec les services de livraison Amana et ChronoDiali de la poste. Aussi nos frais de port s’\u00e9l\u00e8vent \u00e0 40 MAD pour toute commande.<\/p>

Our couriers may be experiencing off-and-on customs clearance delays due to current circumstances. Sometimes\u00a0delivery\u00a0could take longer, but rest assured we work our hardest to get you your order as quickly as possible.\nPlease contact us at contact@melanybrown.com\u00a0if you have any questions about your order. We appreciate your patience.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSearch for a product on our website<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can search for your product on melanybrown.com website through several ways:<\/p>

\u2022 By product range: Our products are classified by categories: Select the tab corresponding to the type of product you are looking for. Click on the \u201cHandbags\u201d tab if you want to search for handbags or clutches, the \u201cJewellery\u201d tab if you are looking for rings or bracelets for example. All the products of this family will appear and you can then choose the models you want and place an order.<\/p>

\u2022 By reference: You can consult our online catalog and choose the design you want and enter its reference in the Search field provided for this purpose which appears at the top of all pages of the melanybrown.com website.<\/p>

\u2022 By name: All our items have a name, you can choose your design from our online catalog and find it by typing its name in the Search field at the top of the website pages<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOrder on our website<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

When you have selected a product and wish to purchase it, click on \"Add to cart\". You will then be able to view your cart and modify the desired quantity of your products.<\/p>

If you want to make other purchases, click \"Continue Shopping\" to return to the store.<\/p>

When you have finished shopping, return to \"My shopping cart\" and click on \"Order\".<\/p>

The identification window appears: if you are already a customer, simply enter your identifiers (e-mail address and password), if this is your first order, please create an account by entering your delivery details and billing. Select the delivery address and the method of payment. Validate your order.<\/p>

Melanybrown.com will send you a confirmation e-mail with the summary of your order after you validate your online payment. You will also receive an email to confirm the shipment of your order.<\/p>

If you are unable to validate your order, do not hesitate to contact our customer service: contact@melanybrown.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods are available?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u2022 Cash on delivery<\/strong> This payment method is unfortunately only available in certain countries with which we have an agreement with the carrier. If it's the case, this 'cash on delivery' option will be offered to you when paying for your order. If not, your country does not allow it.<\/p>

\u2022 By Bank Card<\/strong> Le paiement de votre commande s’effectue en ligne lors de la validation de votre commande et du contenu de votre panier. Nous acceptons plusieurs types de cartes : Carte Bleue \/ E-carte Bleue, Visa \/ Visa Electron, Mastercard\/American Express<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if I don't receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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If you have not received your order after the corresponding delivery time, check the status of your package on the website (see \"how to track my order\"). If you cannot find your order on the carriers' sites, contact us by e-mail at contact@melanybrown.com or by chat<\/p>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I return or exchange a product?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Si un produit ne vous convient pas, vous pouvez nous le retourner pour un \u00e9change. Vous disposez pour cela de 7 jours \u00e0 compter de la date de r\u00e9ception pour effectuer une demande de retour produit. Les frais d’\u00e9change sont \u00e0 la charge du client.<\/p>

Pour nous retourner un article, contactez-nous par t\u00e9l\u00e9phone au 06.31.009.009 ou par email \u00e0: contact@melanybrown.ma\u00a0<\/p>

Retournez-nous dans un colis l\u2019article NON ENDOMMAGE\u00a0dans le carton d\u2019origine. D\u00e9posez alors le colis \u00e0 l\u2019agence AMANA La Poste ou ChronoDiali dans un d\u00e9lai d’une semaine et faites tamponner la preuve de d\u00e9p\u00f4t que vous conserverez.<\/p>

Upon reception of your package and after verification, we will then return another item to you within a maximum of 7 days.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill a tax be applied on top of my order ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Des droits de douane et d’importation peuvent \u00eatre appliqu\u00e9s aux commandes internationales lorsque l’envoi atteint sa destination. Veuillez noter que Melany Brown n’a aucun contr\u00f4le sur les taxes ou les douanes impos\u00e9es par le pays vers lequel votre commande est exp\u00e9di\u00e9e.
Unfortunately, we cannot inform you what the cost will be. If you would like to know more please contact your local customs office for further details. We are here to help if you have any concerns! Contact us at contact@melanybrown.com\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Quels sont les modes de livraison possibles ? \u2022 Livraison \u00e0 domicile: Nous travaillons avec les services de messagerie Amana ou ChronoDiali de La Poste qui vous font parvenir les produits command\u00e9s chez vous ou \u00e0 toute autre adresse de votre choix. Il est pr\u00e9f\u00e9rable d\u2019indiquer l\u2019adresse dans laquelle vous vous trouvez en journ\u00e9e,\u00a0\u00a0Amana ou […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-43173","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/melanybrown.com\/en\/wp-json\/wp\/v2\/pages\/43173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/melanybrown.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/melanybrown.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/melanybrown.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/melanybrown.com\/en\/wp-json\/wp\/v2\/comments?post=43173"}],"version-history":[{"count":5,"href":"https:\/\/melanybrown.com\/en\/wp-json\/wp\/v2\/pages\/43173\/revisions"}],"predecessor-version":[{"id":44165,"href":"https:\/\/melanybrown.com\/en\/wp-json\/wp\/v2\/pages\/43173\/revisions\/44165"}],"wp:attachment":[{"href":"https:\/\/melanybrown.com\/en\/wp-json\/wp\/v2\/media?parent=43173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}